It’s easy to take your HVAC system for granted. Though it’s technically a modern comfort (AC wasn’t ubiquitous until the 1960s), most people can’t imagine a world without climate-controlled living and working environments. Although it’s indispensable to daily life, most homeowners don’t give their heating and cooling systems a second thought… until something goes wrong.
The minute your home’s AC stops working on a hot summer day, nothing else matters. With sweat dripping from your face, you’ll anxiously fire up Google to find the quickest, most affordable HVAC company near you and hope they can fit you into the schedule.
Does that sound a little dramatic? Maybe. Still, it’s hard to argue that a malfunctioning system can send even the coolest homeowners into a panic. At moments like this, a trusted heating & cooling partner can make all the difference. This article focuses on what to look for when choosing an HVAC company.
Maintenance Matters
While the story above underscores the importance of having a go-to company during an emergency, arguably, the most essential service your HVAC team provides is routine maintenance. Regular heating and air conditioning servicing maximizes performance, energy efficiency, and the longevity of your system. In addition to maintaining your comfort, regular maintenance may be necessary to keep your parts and labor warranties valid – especially if you have a newer unit.
Finding an HVAC company that offers a maintenance plan (like our biannual Hoock’s Maintenance Value Plan, or MVP) can help ease the burden of remembering to schedule routine maintenance services.
Licensing and Certifications
Any time you hire a company in the home services industry, reviewing their licenses and certifications is part of your due diligence. By choosing a licensed HVAC company, you’ll ensure that the technicians who work on your system have met the necessary training and standards required by the state.
Additionally, look for certifications from recognized industry organizations, as these credentials demonstrate a company’s commitment to quality work and ongoing education.
Reputation and Reviews
Whether you’re talking about a new restaurant or a heating and air conditioning company, reviews from former and existing customers are worth their weight in gold. Before contacting any HVAC provider, take the time to assess the company’s reputation by reading online reviews and testimonials.
Platforms such as Google, social media channels, and the Better Business Bureau (BBB) offer valuable insights into previous customers’ experiences. After a few minutes of reading, you’ll likely be able to eliminate a few options and narrow your search to reputable businesses only.
Insurance and Liability
For homeowners, “insurance” and “peace of mind” are interchangeable terms. When reviewing HVAC companies, check each website or ask a representative to confirm that the business carries adequate insurance that protects against accident or injury liability.
Unfortunately, mistakes and mishaps can occur even when extensive safety measures are in place. While nobody can prevent all incidents, insurance financially protects all parties from an expensive bill.
Transparent Pricing
When it comes to pricing, it’s not always about who has the lowest rates; transparency is key. A trustworthy HVAC company should provide clear, upfront service estimates without hidden fees or surprise charges. Be wary of companies that give vague quotes or pressure you into unnecessary upgrades.
Energy Efficiency Solutions
It’s no secret that HVAC systems use a significant percentage of your home’s energy. By opting for a company that can help you optimize energy efficiency, you’ll reduce your carbon footprint and save money… a true win-win situation.
Before hiring an HVAC company, ask about their energy-efficient solutions and products. They should be knowledgeable about the latest technologies and able to recommend systems that can reduce your energy consumption and lower your utility bills.
Emergency Services
There’s never a convenient time to have an HVAC issue. Because they almost always arise unexpectedly, often at the most inconvenient times, choosing a company that offers emergency services or after-hours support is crucial.
To verify the company you’re considering offers this valuable service, check to see if there’s an immediate support or emergency phone number on the website. Hopefully, you’ll never have to use it, but if you do, you’ll be glad it exists!
Local Presence
Supporting local businesses benefits the area’s economy, helps companies grow, provides more jobs, and brings communities together. But there’s an even more practical reason to go local for your HVAC service provider – they’re more familiar with local building codes and climate conditions.
Ready to get Hoock’d Up? Let’s Talk
Our goal is to be the last HVAC company you’ll ever need. We believe that by doing quality work and treating customers with respect, we can give homeowners one less thing to worry about.
If you need repairs or routine maintenance or are considering installing a new system in your home or office, contact Hoock’s expert today to schedule a consultation.